Product return option:

In tom-bg.com you can not only buy easily, but also return products easily. If you are not satisfied with the product you bought, regardless of the reason, you can return it after 14 days of use. The way to do this is to send an email to info@tom-bg.com with a description of why you are returning the product or write to us at @ tom.thermochromic on Facebook.

The right of return cannot be exercised in the following cases:

– when the products you have purchased are not sealed. This means that for health and hygiene reasons, the products are not suitable for return if they are printed and / or used after delivery;

– for the return of goods, if by their nature they have been inseparably mixed with other goods after delivery;

Sample Product Return Form:

(If you want to return a product to us, please fill out this form and send it back.)

– Mutiv BG Ltd., telephone: +359892238257, e-mail address: info@tom-bg.com

– I / we (*) cancel the contract concluded by me / us (*) for the purchase of the following goods (*) /

provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of user (s)

– Address of user (s)


– Signature of user (s) (only if the notification is made on paper)


– Date

(*) Delete when not applicable.

Consequences of the return. Refund of payment:

If you return a product, we will refund all payments we have received from you, including shipping costs (except for additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us, immediately and no later than fourteen days from the date of receipt of the product return notice from you, for which we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with You will not be charged for this payment under any circumstances.

We may refuse a refund until we receive the goods back or until you provide proof that you have returned the goods, whichever comes first.